Exchange, Return & Refund
Get your product exchanged or returned in 3 easy steps!
Step 01
Go to our Exchange/Return Page to submit your product exchange/return request. Select and fill details as required. On successful submission you will receive Exchange/Return ID on site as well as on mail.
Step 02
Our courier partner will collect the product from your doorstep. It takes 5-10 days to reach product to our warehouse. Once your returned product pass quality check you will get notification of exchange or return approved.
Step 03
Prepaid orders: Your paid amount will be refunded to original payment method with standard deduction of shipping charges. For COD orders: Your paid amount will be refunded to provided payment method with standard deduction of shipping charges and COD charges.
Exchange, Return & Refund
Easy Return & Exchange
HauteQue provides a flexible and customer-centric returns and exchange policy for purchases made on Hauteque.in. Customers can return/exchange the product if they do not like it, fitting issues, wrong size, color or product delivered or any other reason, subjected to the return or exchange request should be raised within 3 days of product's successful delivery, with some product-specific exceptions.
Return Eligibility
To qualify for a return, the following conditions must be met:
Product is unused: Original condition, tags, and packaging are intact
Item can be tried on but must remain unwashed and odor-free.
Return initiated within 3 days of delivery (unless stated otherwise)
All accompanying gifts or accessories should be included
Product is unused: Original condition, tags, and packaging are intact
Item can be tried on but must remain unwashed and odor-free.
Return initiated within 3 days of delivery (unless stated otherwise)
All accompanying gifts or accessories should be included
How to return your product
Access your HauteQue account
Navigate to the My Account section
Locate the order to be returned
Select Return/Exchange and follow the prompts.
Alternatively: Use the Exchange-Return Page: https://www.hauteque.in/apps/exchange-return
Alternatively: Please email us at order@hauteque.in with:
• Order ID
• Contact Details
• Reason for return
• Photographs of product
Navigate to the My Account section
Locate the order to be returned
Select Return/Exchange and follow the prompts.
Alternatively: Use the Exchange-Return Page: https://www.hauteque.in/apps/exchange-return
Alternatively: Please email us at order@hauteque.in with:
• Order ID
• Contact Details
• Reason for return
• Photographs of product
Exchange Eligibility
Exchanges are permitted for size discrepancies, wrong product or wrong color or defective items, subject to:
Stock availability
Address serviceability
Product is unused: Original condition, tags, and packaging are intact
Item can be tried on but must remain unwashed and odor-free.
Exchange initiated within 3 days of delivery (unless stated otherwise)
All accompanying gifts or accessories should be included
Stock availability
Address serviceability
Product is unused: Original condition, tags, and packaging are intact
Item can be tried on but must remain unwashed and odor-free.
Exchange initiated within 3 days of delivery (unless stated otherwise)
All accompanying gifts or accessories should be included
How to exchange your product
Access your HauteQue account
Navigate to the My Account section
Locate the order to be exchanged
Select Return/Exchange and follow the prompts
Alternatively: Use the Exchange-Return Page: https://www.hauteque.in/apps/exchange-return
Alternatively: Please email us at orders@hauteque.in with:
• Order ID
• Contact Details
• Size/Color Replacement Request
Navigate to the My Account section
Locate the order to be exchanged
Select Return/Exchange and follow the prompts
Alternatively: Use the Exchange-Return Page: https://www.hauteque.in/apps/exchange-return
Alternatively: Please email us at orders@hauteque.in with:
• Order ID
• Contact Details
• Size/Color Replacement Request
Return/Exchange Shipping Options
HauteQue offers two options for returning or exchanging products:
Complimentary Pick-up: Our courier partner will pick-up the product, available in most areas
Self-Shipping: For locations without pick-up service; shipping costs reimbursed via HauteQue wallet credits
Complimentary Pick-up: Our courier partner will pick-up the product, available in most areas
Self-Shipping: For locations without pick-up service; shipping costs reimbursed via HauteQue wallet credits
Refund Process & Policies
All returned/exchanged products should pass a quality inspection at our warehouse.
Products failing this quality check will be returned to the customer.
Once product pass quality check, the refund or exchange request approved and processed.
For approved returns:
• Prepaid Orders: Your refund initiated to your original mode of payment
• COD Orders: Your refund initiated to your provided UPI or Bank Account
Refunds should reflect within 5-7 days of return request approval email confirmation sent to you.
Return to Refund Timeline: Please expect 7-15 days at maximum to reflect refunds in your account from the date of your return initiation. The maximum timeline is just due to involvement of 3rd party courier partners.
Deductions:
• For exchange: We charge Rs.89 to cover a part of exchanged product pick-up and further delivery, which is a fraction of actual cost. This amount you will be asked to pay at the time of your exchange delivery by shipping partner.
• For Returns: We deduct the forward shipping and reverse shipping charges in total as Rs.145; and Bank Charges as Rs.39
Note: Please consider that the entire return and exchange process involves a stringent process, manpower, materials and 3rd party shipping partners as well as Banks charges which incur a high cost to us as a company, which ranges upto Rs.385 for a returned product and Rs.185 for exchanges. The deduction are fractional to give our customer fast process and least burdens by bearing major part of it on us.
Products failing this quality check will be returned to the customer.
Once product pass quality check, the refund or exchange request approved and processed.
For approved returns:
• Prepaid Orders: Your refund initiated to your original mode of payment
• COD Orders: Your refund initiated to your provided UPI or Bank Account
Refunds should reflect within 5-7 days of return request approval email confirmation sent to you.
Return to Refund Timeline: Please expect 7-15 days at maximum to reflect refunds in your account from the date of your return initiation. The maximum timeline is just due to involvement of 3rd party courier partners.
Deductions:
• For exchange: We charge Rs.89 to cover a part of exchanged product pick-up and further delivery, which is a fraction of actual cost. This amount you will be asked to pay at the time of your exchange delivery by shipping partner.
• For Returns: We deduct the forward shipping and reverse shipping charges in total as Rs.145; and Bank Charges as Rs.39
Note: Please consider that the entire return and exchange process involves a stringent process, manpower, materials and 3rd party shipping partners as well as Banks charges which incur a high cost to us as a company, which ranges upto Rs.385 for a returned product and Rs.185 for exchanges. The deduction are fractional to give our customer fast process and least burdens by bearing major part of it on us.
Quality Assurance & Policy Exceptions
• Refunds are processed after returned items pass a quality inspection at our warehouse.
• Products failing this check will be returned to the customer.
• This policy ensures a hassle-free shopping experience while maintaining product quality standards for all HauteQue customers.
• Intimate apparel and undergarments are non-returnable and non-exchangeable
• All returned items must be in original, unused condition with intact packaging
• Return or exchange requests must be submitted within the specified timeframe
• For defected, dirty or other brand products you must share required angles images to easily spot defect, dirt or other brand labels, shipping label while placing the request.
For any quick assistance, suggestions or feedback you can write us at order[@]hauteque.in or WhatsApp us at +91-9999-233-555
• Products failing this check will be returned to the customer.
• This policy ensures a hassle-free shopping experience while maintaining product quality standards for all HauteQue customers.
• Intimate apparel and undergarments are non-returnable and non-exchangeable
• All returned items must be in original, unused condition with intact packaging
• Return or exchange requests must be submitted within the specified timeframe
• For defected, dirty or other brand products you must share required angles images to easily spot defect, dirt or other brand labels, shipping label while placing the request.
For any quick assistance, suggestions or feedback you can write us at order[@]hauteque.in or WhatsApp us at +91-9999-233-555
